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Cancellations made more than 48 hours before departure are eligible for a full refund minus a 5% processing fee. Cancellations within 24–48 hours receive a 50% refund. No refunds are issued for cancellations less than 24 hours before departure. In case of extreme weather cancellations by the operator, a full refund or free reschedule is provided.

Yes, rescheduling is free if requested more than 48 hours before your departure, subject to availability on the new date. Contact us via WhatsApp (+62 823-4200-0236) with your booking reference number and preferred new date. Rescheduling within 24 hours of departure may incur a small fee.

No, a printed ticket is not required. Show your e-ticket (PDF or screenshot) on your smartphone at the check-in counter. Make sure your phone is charged before departure. We recommend arriving at the harbor at least 30 minutes before the scheduled departure time.

Bangsal Harbor is located in North Lombok and is ideal if you're staying in Lombok or the Gili Islands. The crossing to Gili Islands takes about 20–45 minutes. Padang Bai is in East Bali — vessels from here are for travelers coming directly from Bali. The crossing takes approximately 1.5–2.5 hours depending on the vessel. Padang Bai is generally the better option if you're staying in Bali and heading to the Gili Islands.

From Padang Bai (Bali), the crossing takes approximately 1.5 to 2.5 hours depending on the vessel and sea conditions. Private speed boats can be faster at around 1–1.5 hours. From Bangsal (Lombok), the trip is much shorter at 15–45 minutes.

Most fast vessels depart in the morning between 07:00 and 10:30 WITA (Central Indonesian Time). Some operators offer additional afternoon departures. Public boats from Bangsal run from approximately 09:00–17:00. We recommend booking morning departures to have more time at your destination.

Vessel operators monitor weather and sea conditions daily. If a crossing is deemed unsafe, the departure will be postponed or cancelled. In this case, you will be offered a full refund or a free reschedule to the next available departure. We will notify you via email and WhatsApp as early as possible.

It depends on what you're looking for. Gili Trawangan is the largest and most vibrant — best for diving, nightlife, and meeting other travelers. Gili Meno is the smallest and most peaceful — ideal for honeymooners and those seeking quiet beaches. Gili Air sits in the middle — relaxed but with good restaurants, yoga studios, and snorkeling right off the beach. Many visitors do an island hop to experience all three.

Yes, all three Gili Islands are family-friendly. The absence of motorised vehicles makes them very safe for children. Gili Air is particularly recommended for families due to its calmer beaches and mix of local and tourist amenities. Snorkeling with sea turtles is a highlight for kids of all ages. Make sure children wear life jackets during the boat crossing.

ATMs are available on all three islands but can run out of cash, especially on weekends and peak season. We strongly recommend withdrawing enough Indonesian Rupiah (IDR) before arriving. Most restaurants, accommodation and dive centers accept cards, but smaller warungs and local vendors are cash-only.

Most fast vessels allow one standard piece of luggage (up to 20 kg) per passenger at no extra charge. Large or oversized luggage may incur an additional fee charged by the vessel operator at check-in. We recommend packing light — island life calls for casual clothes, swimwear, and reef-safe sunscreen.

Fast vessels operating in the Gili Islands region are required to carry life jackets for all passengers. Reputable operators follow Indonesian maritime safety regulations. That said, sea conditions can vary — we recommend choosing morning departures when seas are generally calmer, and avoiding travel during the height of the wet season (January–February).

The Lombok Strait can have choppy waters, especially in the afternoon. If you're prone to seasickness, we recommend: taking motion sickness tablets (e.g. Dramamine) 30 minutes before boarding, choosing a seat in the middle of the vessel, looking at the horizon, and staying hydrated. Private speed boats have shorter crossing times which can help. Morning crossings are generally smoother.