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No, ticket cancellations are not permitted once a booking has been purchased. If your travel plans change, please see our rescheduling policy below for changing your travel date instead.

Yes, you can reschedule your ticket under the following conditions: reschedule requests made more than 48 hours before departure incur no additional fee. Requests made within 24–48 hours before departure incur an additional fee of 50% of the ticket price. Requests made less than 24 hours before departure cannot be processed. These conditions apply as long as seats are still available on the requested vessel. Please contact us via WhatsApp (+62 823-4200-0236) with your booking reference number and preferred new date.

No, a printed ticket is not required. Show your e-ticket (PDF or screenshot) on your smartphone at the check-in counter. Make sure your phone is charged before departure. We recommend arriving at the harbor at least 1 hour before the scheduled departure time.

Gili Boat Booking offers fast boat services from Bali (Padang Bai, Sanur, Nusa Penida, Nusa Dua, Lembongan, and Serangan) to the 3 Gili Islands (Gili Trawangan, Gili Meno, and Gili Air) and Bangsal, as well as Senggigi — and vice versa.

From Padang Bai (Bali), the crossing takes approximately 1.5 to 2.5 hours depending on the vessel and sea conditions. Private speed boats can be faster at around 1–1.5 hours.

Most fast vessels depart from Bali starting at 07:30, with the last vessel at 15:00. Some operators also offer additional afternoon departures. Public boats from Bangsal run from approximately 08:00–17:00.

Vessel operators monitor weather and sea conditions daily. If a crossing is deemed unsafe, the departure will be postponed or cancelled. In this case, you will be offered a free reschedule to the next available departure. We will notify you via email and WhatsApp as early as possible.

It depends on what you're looking for. Gili Trawangan is the largest and most vibrant — best for diving, nightlife, and meeting other travelers. Gili Meno is the smallest and most peaceful — ideal for honeymooners and those seeking quiet beaches. Gili Air sits in the middle — relaxed but with good restaurants, yoga studios, and snorkeling right off the beach. Many visitors do an island hop to experience all three.

Yes, all three Gili Islands are family-friendly. The absence of motorised vehicles makes them very safe for children. Gili Air is particularly recommended for families due to its calmer beaches and mix of local and tourist amenities. Snorkeling with sea turtles is a highlight for kids of all ages. Make sure children wear life jackets during the boat crossing.

ATMs are available on all three islands but can run out of cash, especially on weekends and peak season. We strongly recommend withdrawing enough Indonesian Rupiah (IDR) before arriving. Most restaurants, accommodation and dive centers accept cards, but smaller warungs and local vendors are cash-only.

Most fast vessels allow one standard piece of luggage (up to 20 kg) per passenger at no extra charge. Large or oversized luggage may incur an additional fee charged by the vessel operator at check-in, such as bringing a surfboard, which is subject to an extra fee. We recommend packing light — island life calls for casual clothes, swimwear, and reef-safe sunscreen.

Fast vessels operating in the Gili Islands region are required to carry life jackets for all passengers. Reputable operators follow Indonesian maritime safety regulations. That said, sea conditions can vary — we recommend choosing morning departures when seas are generally calmer.

The Lombok Strait can have choppy waters, especially in the afternoon. If you're prone to seasickness, we recommend: taking motion sickness tablets (e.g. Dramamine) 30 minutes before boarding, choosing a seat in the middle of the vessel, looking at the horizon, and staying hydrated. Private speed boats have shorter crossing times which can help. Morning crossings are generally smoother.

Check-in opens 1 hour before your scheduled departure. Since Gili Trawangan, Gili Meno, and Gili Air have no motorised vehicles, we recommend arriving early to avoid any delays getting to the check-in counter.

Check-in is done at the operator's agent office (e.g. Ekajaya Fastboat, D'Camel Fast Ferry, and others), located close to the harbor entrance. If you booked a private boat charter or a private speedboat (local 3 Gili), there's no counter check-in — simply wait at the harbor's waiting area, and the captain will contact you about 1 hour before departure.

There's no extra fee to board the vessel itself, but each harbor charges a harbour tax of approximately Rp 10,000–20,000 per person, payable on the spot, depending on the specific port.

Yes. Bookings for the Twin private boat charter made less than 24 hours (H-1) before departure must be confirmed with our admin via WhatsApp (+62 823-4200-0236) before the trip is guaranteed. We recommend booking the Twin charter at least 1 day in advance to avoid delays in confirmation.