2. Cancellation & Refund Schedule

1. Overview

This policy explains how cancellations and reschedules are handled for fast-vessel tickets and snorkeling packages booked through Gili Boat Booking. By completing a booking, you agree to the terms described on this page.

Tickets are non-refundable once a booking has been purchased. If your travel plans change, you can reschedule your travel date under the conditions below, depending on how far in advance you contact us.

3. How to Request a Reschedule

To reschedule a booking, contact us via WhatsApp at +62 823-4200-0236 and include your booking reference number, full name, and current travel date. The applicable fee tier is based on the time we receive your request, so please reach out as early as possible.

4. Rescheduling Your Ticket

Rescheduling requested more than 48 hours before departure incurs no additional fee, subject to seat availability on the new date. Requests made within 24–48 hours before departure incur an additional fee of 50% of the ticket price. Requests made less than 24 hours before departure cannot be processed.

To reschedule, message us on WhatsApp with your booking reference and preferred new date.

5. Weather & Operator Cancellations

Vessel operators monitor sea and weather conditions daily. If a crossing is deemed unsafe, the departure may be postponed or cancelled. In this case you will be offered a free reschedule to the next available departure.

We will notify you by email and WhatsApp as early as possible. Gili Boat Booking is not responsible for personal costs (such as hotels or connecting transport) arising from weather-related cancellations.

6. No-Show & Late Arrival

Passengers must arrive at the departure port at least 30 minutes before the scheduled departure. Failure to board on time is treated as a no-show and is not eligible for a reschedule.

7. Contact Us

For any questions about this policy or an existing booking, our team is happy to help. The fastest way to reach us is via WhatsApp — we typically reply within a few minutes during operating hours.