2. Cancellation & Refund Schedule

1. Overview

This Refund Policy explains how cancellations, reschedules, and refunds are handled for fast-vessel tickets and snorkeling packages booked through Gili Boat Booking. By completing a booking, you agree to the terms described on this page.

Our goal is to be fair and transparent. Refund eligibility depends on how far in advance you cancel and, in some cases, on decisions made by the vessel operator for safety reasons.

3. How to Request a Cancellation or Refund

To cancel a booking or request a refund, contact us via WhatsApp at +62 823-4200-0236 and include your booking reference number, full name, and travel date. Requests are processed based on the time we receive them, so please reach out as early as possible.

Once approved, refunds are issued to the original payment method. Please allow 7–14 business days for the amount to appear, depending on your bank or card provider.

4. Rescheduling Your Ticket

Rescheduling is free when requested more than 48 hours before departure, subject to seat availability on the new date. Reschedules requested within 24 hours of departure may incur a small fee.

To reschedule, message us on WhatsApp with your booking reference and preferred new date. A reschedule is treated as a change to your existing booking, not a cancellation.

5. Weather & Operator Cancellations

Vessel operators monitor sea and weather conditions daily. If a crossing is deemed unsafe, the departure may be postponed or cancelled. In this case you will be offered a full refund or a free reschedule to the next available departure.

We will notify you by email and WhatsApp as early as possible. Gili Boat Booking is not responsible for personal costs (such as hotels or connecting transport) arising from weather-related cancellations.

6. No-Show & Late Arrival

Passengers must arrive at the departure port at least 30 minutes before the scheduled departure. Failure to board on time is treated as a no-show and is not eligible for a refund or reschedule.

7. Contact Us

For any questions about this policy or the status of a refund, our team is happy to help. The fastest way to reach us is via WhatsApp — we typically reply within a few minutes during operating hours.